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How Poor Executive Team Leadership Skills Are Holding Your Company Back

Successful businesses today recognize the importance of quality leadership. It therefore comes as no surprise that more businesses than ever are investing in executive coaching as a way to improve organizational outcomes. According to the American Management Association, organizations that use coaching reported stronger market performance.

Improving Customer Satisfaction and Loyalty Through Employee Engagement

We know that higher employee engagement decreases absenteeism, turnover and accidents, and increases quality, productivity and sales. But engagement can also positively affect customer satisfaction and loyalty.

As a business that serves a customer, you need to remember that every person on your team has an impact on your customers and their satisfaction with your company, either directly or indirectly. Engaged employees, that is those that have a higher level of emotional commitment to the organization and its goals, can have a positive influence on customer satisfaction.

Keeping Remote Employees Connected and Engaged

Working remotely is getting to be nearly as normal as working in an office. In fact, last year, 43 percent of employed Americans spent at least part of their time working remotely, according to a Gallup survey.

Of course, there are major benefits that come from telecommuting—avoiding traffic and flexible hours, just to name a couple. The problem for employers comes with keeping remote employees engaged and feeling like they are actually part of the team. Remote employees miss out on day-to-day company culture, which can play a large role in engagement levels.

Increase the Profound Impact of Strengths Interventions - How to increase profits by focusing on your team’s strengths.

Given low workplace engagement and high worker expectations about their jobs, companies need to focus on playing to the strengths of their employees, rather than help them improve on their weaknesses. Traditionally, employees are assigned where they are most needed in the organization, rather than placed where they can do the most good.