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Improving Customer Satisfaction and Loyalty Through Employee Engagement

We know that higher employee engagement decreases absenteeism, turnover and accidents, and increases quality, productivity and sales. But engagement can also positively affect customer satisfaction and loyalty.

As a business that serves a customer, you need to remember that every person on your team has an impact on your customers and their satisfaction with your company, either directly or indirectly. Engaged employees, that is those that have a higher level of emotional commitment to the organization and its goals, can have a positive influence on customer satisfaction.

Keeping Remote Employees Connected and Engaged

Working remotely is getting to be nearly as normal as working in an office. In fact, last year, 43 percent of employed Americans spent at least part of their time working remotely, according to a Gallup survey.

Of course, there are major benefits that come from telecommuting—avoiding traffic and flexible hours, just to name a couple. The problem for employers comes with keeping remote employees engaged and feeling like they are actually part of the team. Remote employees miss out on day-to-day company culture, which can play a large role in engagement levels.

Increase the Profound Impact of Strengths Interventions - How to increase profits by focusing on your team’s strengths.

Given low workplace engagement and high worker expectations about their jobs, companies need to focus on playing to the strengths of their employees, rather than help them improve on their weaknesses. Traditionally, employees are assigned where they are most needed in the organization, rather than placed where they can do the most good.

How to Cultivate Good Relationships with Employees

Are managers the reason why employees don’t seem to be as engaged as they should be? According to a Gallup study, this could very well be the case as it revealed that 85% of employees worldwide are not engaged or are actively disengaged in their job. The State of the Global Workplace study of 7,272 workers showed that one in two left their job because of a manager they didn’t get along with.

Signs of Unhappy Employee

unhappy Employee

 

As Abraham Lincoln said, “you can’t please all of the people all of the time.” Your employees, however, are the ones you should always try to keep happy and engaged, because if they aren’t, your business could be in for some trouble. 


How can you tell if an employee is unhappy? Here are some telltale signs:

 

Six Reasons Why Your Best Employees Leave—And How You Can Prevent It

You have a terrific employee on staff. They shine in their work and commitment to the company—or so you thought. Until the day they ask to speak to you behind closed doors and tender their resignation. Your stomach sinks. Of course, your first question is why?

The answer most likely lies within. For some reason, that employee didn’t feel engaged. Here’s why that happens, and how you can avoid it.